We understand that this is a very uncertain time for us all. 3846791. We’re working tirelessly to help you manage your bookings in the ongoing coronavirus (COVID-19) situation. Operators have temporarily doubled the time you can apply for a refund on tickets to 56 days. By Soo Kim On 3/11/20 at 7:08 AM EDT. VAT number: 791 7261 06. Contact Our Customer Support Specialists. The right to cancel during a cooling-off period … Coronavirus (COVID-19): This form is no longer needed as refunds can now be made online in My Booking in three easy steps. Please visit this other page on how to get an exchange or refund ; If you've sent us an email already, we kindly ask that you don't send another one. Contact Us Ticket refund and changes If you made your booking between 24th November and 19th December (inclusive) for a journey taking place between 23rd and 27th December, you can get a fee-free refund or change of journey.If you are eligible, this can be processed either on our website in "My Bookings" or within our App under "My Tickets". Share. Again you have to go back to the vendor – be it a train firm or a website such as Trainline . Refund Credit Notes were introduced as a sort of IOU to help travel companies avoid a cash-flow crisis when they were forced to refund so many holidays at the same time. Coronavirus (COVID-19) Our guide will answer you quicker than we will. TRAINLINE PLC UPDATE IN RESPONSE TO COVID-19 9th April 2020 Trainline plc (“Trainline”, the “Company” or the “Group”), the leading independent rail and coach travel platform selling rail and coach tickets to millions of customers worldwide, today provides an update on actions the Group is taking in response to the COVID-19 pandemic. If you have an account, visit the Ticket’s section of your Trainline Europe account. Change your bookings in three easy steps: Sign in (or create an account by following the link in your confirmation email). 1 If you have a booking but do not have a Trainline Europe account, visit the confirmation page of your booking (via the link provided in your confirmation email). Registered address: 3rd floor, 120 Holborn, London EC1N 2TD, United Kingdom. Ticket refunds and changes 13 Questions Train times, delays and disruptions 10 Questions ... Trainline.com Limited is registered in England and Wales. We will cancel the policy and refund your premium in full. Company No. How do I cancel and refund my ticket? Coronavirus Travel Insurance Advice: Can I Get a Refund If My Trip Is Canceled Because of the COVID-19 Virus Outbreak? If the policy does not meet your requirements, you may cancel it within 14 days of issue provided you have not started a trip, made or intend to make a claim. More than 82,000 people have been diagnosed with the life-threatening coronavirus - with almost 3,000 deaths now recorded, including 12 in Northern Italy. If you bought your ticket on or after 24 November up to and including 19 December to travel between 23 and 27 December using any type of ticket (Advance, Anytime, Off-Peak or Super Off-Peak) please apply for a refund on any unused ticket from the original retailer. Refunds on Unused Tickets for Travel Between 23 & 27 December. Trainline.com Limited, a company registered in England (company registration number 3846791) with a registered office in the heart of London at 120 Holborn, London, ... 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